Everyday UX and Product Inspirations

I admit, before today, I thought I knew how to press a button in the lift. From today onward, I guess I have to keep an open mind on this as well. I was alone in the lift. And I want to press "Close". I can't find it.                                        There is a U, NS, and a D. There is no C. There is the Open Door. Which is the most obvious and also the useless button. If I need to hold for somebody, I hold the door. If there is a problem about the lift, press “Open door” will never open the door. … ... Well. First things first. Why there are 3 buttons where there should be 1, which is close; or maximum 2, where there is another for alarm (of course, it is better to put it on a different place to make it more intuitive, and in different colour and shape so that users do not confuse it with other things; but those are cle...

Business want our user experience to improve revenue and to retain consumer.  That tell us we have been charged HK$8 (US$1) for the tab water we ordered.  I didn’t know you can actually do that. A restaurant will not even let it gets on the bill that truly care about diner experience and consumer retention. Now that it is there, I swear I will not come again. It made me feel bad, being leveraged on,  and disgusted. Does it mean if I drop my chopstick, I will be asked to pay Chopstick cleaning fee? since restaurant does not need to watch the extra chopstick if i did not drop them on the floor. We all know how a small dissatisfaction ruin the big picture.  Y et we allow it to happen. As a UX enthusiast i scratch my head when this happens. And why business owners do nothing to improve the situation, why no learning is obtained from it. There can be a zillion reasons for such, the one thing fundamentally to it is: A correct definit...